Out of Hours
Contacting the Surgery - Between the hours of 18.00 and 8:00am, Primecare out-of-hours service will reply to any phone calls between the hours of 6.00pm and 6.30pm. After 6.30pm you will be given the telephone number of the out of hours service provider. From 9th April you will be asked to ring 111 this is a free phone number
When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.
If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter.
The call is free, from landlines and mobiles.
WHEN DO I USE IT?
You should only call 999 in an emergency – for example, when someone’s life is at risk or someone is seriously injured or critically ill.
Call 111 if you need medical help fast, but it’s not life-threatening.
For health needs that are not urgent, you should call the GP in their normal opening hours.